If for any reason you are unhappy with your purchase, you may return or exchange the item. Please notify us of your return request within 5 business days of receiving your order. Once your return request has been approved, the item must be returned within 10 business days, unused and in the original packaging, in order to exchange the item or receive a refund. Shipping charges are non-refundable. For your protection, please use a carrier who can provide you with a tracking number. We are not responsible for return shipments lost or not delivered to us.
Personalized and custom items cannot be exchanged or returned. Additionally, once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Submit Order" button. Be sure to follow the personalization instructions for each item and CAREFULLY re-check your order before submitting it.
For monograms, we strongly recommend entering the person’s full name to ensure the correct placement of initials. For example, if you are buying a gift for a woman, Kelly Marie Davis, her monogram is KDM, with the middle letter representing her last name.
How are errors handled?
Orders with errors made by the manufacturer will be reprinted or remade at no charge and shipped as soon as possible. Orders that include an error made by the customer will be reprinted at a discounted rate and processed as quickly as possible. Shipping charges will apply. An error made by the customer includes the following situations:
Out of Stock Items:
Occasionally, items may be on back-order, out of stock, or even discontinued by the manufacturer. Although they try their best to keep us informed, it may happen without our knowing. At that time, a full refund will be offered for any item that is unavailable at the time of your order.
Clearance & Sample Sale Items:
All Sales are Final. Clearance and Sample Sale items may not be returned or exchanged.
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